Parents and carers: Please click here to complete our survey regarding remote learning. 

For our Remote Learning page, please click here.

Please email all consultations and referrals to the admissions team admissions@yphub.org

Complaints

The Young People’s Academy wishes to communicate effectively with our parents, students and wider community. However, we accept that we can on occasion make mistakes or fail to communicate as well as we would wish.

The Young People’s Academy is committed to dealing with complaints promptly, fairly and carefully. We encourage parents, carers and other members of the school community to raise (on an informal basis) any concerns they have at the earliest opportunity. In most instances, this will involve speaking directly with the member of staff concerned, who will try to resolve the issue as quickly as possible.

You can get in touch with us in the following ways:

  • By letter – Young People’s Academy, Falling Lane, Yiewsley, West Drayton, Middlesex UB7 8AB
  • By email – reception_ypa@yphub.org
  • By telephone  – 01895 446 747
  • Or in person, after making an appointment

When you get in touch, please remember that we need to know what has happened, when it took place, who was involved and what you would like us to do to resolve the issue. If you require assistance in raising your complaint please let the school know so we can put in place appropriate arrangements to support you throughout the complaints process.

If you remain dissatisfied, the school has a formal Complaints Policy which sets out a structure under which your complaint can be heard.  You can access the policy by clicking the link below; alternatively, a hard copy can be obtained from the school office.

Complaints Policy

In the first instance all complaints should be brought to the attention of the Principal, Mrs Kayser Izard

Phone: 01895 446747 Email: kizard@yphub.org

 

YPA has a good understanding and built a rapport with my son. He has been happy and well cared for to the point where he has met his full potential and thrived. The right balance and structure has provided for my son’s complex needs. Thank you for your continuous support.  Parent

Latest News

Celebrating creative talent

It’s been wonderful to see our students back at school. They are working hard, and showing true perseverance amidst the current situation. Students have been developing their artistic skills, with amazing Manga-inspired illustrations; we were blown away by the skill …

Read more

Festive feasting

This term in Food Technology, students have enjoyed creating some Christmas dishes to enjoy in the run up to the festive period. They have worked extremely hard, following detailed recipes to make cinnamon buns, gingerbread houses, gingerbread men, Christmas truffles, …

Read more

Rewards of the week!

YPA students have worked hard this term earning reward points for their efforts in lessons, attitude to work, wearing school uniform and attending form time.  This has enabled them to participate in reward activities such as pottery, strategy games, watching …

Read more

UNO!

Breakfast club is the perfect start to the school day at YPA. Principal, Kayser Izard, says: “It’s lovely to see our students engaged, early morning, in a game of UNO after breakfast together. Keeping consistency amidst the celebrations is crucial …

Read more